Costfolio

Support

Something not working, something to tell us, or data you want removed — all of it starts here.

Report a problem

The app will not open, you cannot sign in, a Cloud Pass purchase is not showing up, a cloud save, restore or merge is stuck, notifications are not arriving, or you cannot tell what state a payment or cancellation is in — write in about any of these.

To reach us by email, use support@costfolio.app.

Include what you can

  • Your device and OS (iPhone, iPad, Mac or Android)
  • The language Costfolio is set to, and the screen you were on
  • What you were trying to do, and where it stopped
  • The support code shown in the app
  • Where Cloud Pass was bought (App Store, Google Play, or an invite code)
  • What you did just before (signing in, buying, cancelling, restoring, merging, deleting an account)

Please do not send

  • Card numbers, security codes, or bank account details
  • Your Apple ID or Google account password
  • Lists of invite codes, or any code its issuer has not made public
  • The contents of your subscription records, notes, or CSV files

If we need to see specific data, we will tell you exactly what is needed and a safe way to send it.

Questions about deleting data

Costfolio has separate actions for clearing this device, deleting your Costfolio account and its cloud data, and cancelling with the store you bought from. Deleting your data explains how they differ.

Before writing in about deletion, check these three things.

  • Have you exported the fixed costs you want to keep as CSV?
  • Have you cancelled — or at least checked — any ongoing charge such as Cloud Pass with the store you bought it from?
  • Is it your Costfolio account you want deleted, rather than your Apple ID or Google account itself?

If you cannot use the deletion action in the app, the deletion guide explains how to start a request and what happens next.

Open the deletion guide

Send feedback

What felt awkward, what read as unclear, what you wish existed, how you are managing things elsewhere, and what you would miss if it disappeared. All of it is welcome. You do not need to name specific services or amounts unless they matter to the point.

Use the feedback form for product feedback that does not require a support response. Do not include passwords, verification codes, payment details, individual fixed-cost records or CSV data. Use email instead when you need help with sign-in, billing, or another account-specific issue.

Send product feedback

Things worth knowing

  • Cloud save protects the most recent good backup. It is not a way to restore any earlier version at will.
  • Notifications can arrive late, twice, or not at all, depending on your OS, permissions, battery settings, and clock changes.
  • Costfolio purchases are currently made through the App Store or Google Play. Payment, cancellation and refunds follow the terms of the store you bought from.
  • Keep your own CSV copy of anything important. CSV does not restore contract history or review logs in full.